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• Business Process Enablement
• Middleware and Infrastructure Services
• Managed Services
• Strategic Services

• Highly configurable engagement model - "Staff Augmentation to creating Center of Excellence"
• Metrics driven performance measurement & process driven delivery model
• ITIL compliant Processes
• Robust Change Management Process for Customizations
• Leveraging Knowledge Management for Help desk and Testing services

Maintenance Services
Focus is to provide "Single Point of Accountability" for the complete application portfolio maintenance so as to improve the system availability and enhance productivity. Optimal shore delivery engagement model is used to provide 24X7 support for mission critical applications. Broad Services Offerings are,

Functional Help Desk Level 1 & 2 Technical Help Desk Level 1 & 2 Maintain and enhance custom application code

Test Centre Services
With Change comes the risk� Our approach is to design a custom-made Testing solution to mitigate risks in a way, that ensures reduction in �Cost of Change� and increases the �Speed of Change�. Our systematic and robust testing approach improves the performance and availability of your systems post change. Broad Service Offerings are,

Functional � Business Flow Based Testing Automated (Accelerated Testing) Release Management/Operational Testing

Remote / Supplemental DBA Services

Monitor & Maintain Oracle Application Middle Tier Environment Production and Development Database Administration Application of System Patches specific to Break-fix/Data-fix Scheduled Software Updates (security and performance releases) Monitor & Maintain Oracle Application Middle Tier Environment